Assertiveness and Self-Confidence at Work

Course Code: PDASC0718V1-1
Duration: 1 Day
Target Audience: All Staff
Min / Max delegates: 8 / 12
Sector: People Development

Course Aims:  To build an understanding of what assertiveness is and how to demonstrate both self-confidence and assertiveness at work.

Course Objectives:  By the end of this one-day workshop, delegates will be able to have:

• An understanding of what assertiveness is and how it differs from passive, aggressive or passive-aggressive behaviours
• Discussed the benefits of coming across assertively and confidently
• Explored how to come across assertively in both our verbal and non-verbal communication
• Shared some ideas for how to say “No” in a polite and professional way
• Have practised how to use a structured approach to conveying our opinions and views confidently and succinctly

Format: Tutor led workshop

Assessment:  Qualitative assessment by Tutor during workshop