Assertiveness Skills for Managers
Course Code: CSAS0517V1-1
Duration: 1 Day
Target Audience: Team Leaders, First/Middle/Senior Managers
Min / Max delegates: 6 / 12
Sector: Core Skills
Course Aims: To develop the skills needed by delegates to be assertive in their dealings with other people.
Course Objectives: At the end of this workshop delegates will be able to:
- Describe the difference between passive, aggressive and assertive behaviour
- Understand characteristics and benefits of assertive behaviour
- Identify own behavioural style and its effect on others
- Explore how to manage situations in an assertive way, particularly stressful situations
- Give effective feedback
- Identify and practice the necessary skills related to workplace
Format:Tutor led skills development workshop
Assessment: Tutor assessment
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