Assertiveness Skills for Managers

Course Code:  CSAS0517V1-1
Duration: 1 Day
Target Audience: Team Leaders, First/Middle/Senior Managers
Min / Max delegates: 6 / 12
Sector: Core Skills

Course Aims:  To develop the skills needed by delegates to be assertive in their dealings with other people.

Course Objectives:  At the end of this workshop delegates will be able to:

• Describe the difference between passive, aggressive and assertive behaviour 
• Understand characteristics and benefits of assertive behaviour  
• Identify own behavioural style and its effect on others   
• Explore how to manage situations in an assertive way, particularly stressful situations   
• Give effective feedback   
• Identify and practice the necessary skills related to workplace

Format:Tutor led skills development workshop

Assessment:  Tutor assessment