
Customer Service Excellence
£0.00
Course Code: PDCSE0817V1-1
Duration: 1 Day
Target Audience: All Staff
Min / Max Delegates: 8 / 12
Sector: People Development
Course Aims: To equip delegates with the skills, knowledge and techniques to be able to provide excellent service to both internal and external customers.
Course Objectives: By the end of this workshop delegates will be able to:
- Have an understanding of what constitutes excellent customer service when dealing with both internal and external customers
- Recognise some of the pitfalls, which can adversely affect customer relations
- Understand the importance of excellent communication skills when dealing with customers
- Recognise the customer service role as an ambassador for an organisation
- Improve levels of confidence in customer-facing roles
Format: Tutor led workshop
Assessment: Qualitative assessment by Tutor in session
Categories: All, People Development