Customer Service Excellence

Course Code: PDCSE0817V1-1
Duration: 1 Day
Target Audience: All Staff
Min / Max Delegates: 8 / 12
Sector: People Development

Course Aims:  To equip delegates with the skills, knowledge and techniques to be able to provide excellent service to both internal and external customers.

Course Objectives: By the end of this workshop delegates will be able to:

• Have an understanding of what constitutes excellent customer service when dealing with both internal and external customers  
• Recognise some of the pitfalls, which can adversely affect customer relations  
• Understand the importance of excellent communication skills when dealing with customers  
• Recognise the customer service role as an ambassador for an organisation  
• Improve levels of confidence in customer-facing roles

Format: Tutor led workshop

Assessment: Qualitative assessment by Tutor in session