Managing Difficult Conversations
Course Code: CSMDC0517V1-1
Duration: 1 Day
Target Audience: Team Leaders, First/Middle Managers
Min / Max Delegates: 8 / 12
Sector: Core Skills
Course Aims: This course is designed to help participants develop skills and confidence to tackle challenging conversations, which may arise from managing change and/or performance of teams and individuals.
Course Objectives: By the end of this course delegates will be able to:
- Identify why some conversations may be defined as difficult
- Describe the steps involved in planning for these conversations
- Demonstrate the skills needed for these conversations and achieve the outcomes required
- Review the specific situations that they find most challenging and have developed strategies for dealing with these.
Format: Tutor led skill development workshop
Assessment: Qualitative assessment by tutor in workshop. Review of action plan by Line Manager.
Enquiry about Managing Difficult Conversations
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