Managing Difficult Conversations

Course Code: CSMDC0517V1-1
Duration: 1 Day
Target Audience: Team Leaders, First/Middle Managers
Min / Max Delegates: 8 / 12
Sector: Core Skills

Course Aims: This course is designed to help participants develop skills and confidence to tackle challenging conversations, which may arise from managing change and/or performance of teams and individuals.

Course Objectives: By the end of this course delegates will be able to:

• Identify why some conversations may be defined as difficult
• Describe the steps involved in planning for these conversations
• Demonstrate the skills needed for these conversations and achieve the outcomes required
• Review the specific situations that they find most challenging and have developed strategies for dealing with these.

Format: Tutor led skill development workshop

Assessment: Qualitative assessment by tutor in workshop. Review of action plan by Line Manager.